Nhân viên chăm sóc khách hàng & Telesale

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Nơi làm việc:

Hồ Chí Minh 

Ngành:

Dịch vụ khách hàng, Hành chánh/Thư ký, Marketing/tiếp thị, Mới tốt nghiệp/Thực tập, Tư vấn

Lương:

Thương Lượng Thương lượng
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Hình thức làm việc:

Toàn thời gian

ID công việc:

21782

Ngày hết hạn:

19/05/2017
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Mô tả công việc:

1.1.       Tele-sales


·         Contacting potential and existing customers to introduce inform and promote overseas study opportunities.

·         Providing answers on products and services offered by the company or direct the prospects to appropriate staff or responsible teams.

·         Keeping and updating call records and note useful information collected.

·         Doing follow up calls for events


1.2 Customer Service


·         Dealing directly with customers either by telephone, electronically or face to face

·         Responding promptly to customer inquiries

·         Handling and resolve customer complaints

·         Performing customer verifications

·         Managing customers' contacts (update and follow-up)

·         Keeping records of customer interactions and feedback on the service provided by counselors and other staff.

·         Maintaining and developing the relationship with customers via a number before sales and after sales activities.

·         Designing and proposing before sales and after sales activities

·         Following up on customer interactions

·         Providing feedback on the efficiency of the customer service process
·         Handling Online enquiries on Web and Facebook. Send to counseling team for further follow up.

Yêu cầu công việc:

·         University degree holder (preferably from an English language or social sciences or education major)

·         Knowledge of customer service principles and practices

·         Knowledge of relevant computer applications
·         Knowledge of tele-sales process

Quyền lợi:

Lương tháng 13
13 ngày nghỉ/năm
Khám sức khỏe, outing hằng năm
Đào tạo chuyên nghiệp
BHXH-YT-TN

Thông tin công ty



CT TNHH Avenue To Success
126 Nguyen Thi Minh Khai, D.3, Hồ Chí Minh
Điện thoại: 0839333266

www.ats.org.vn
Hồ sơ công ty