Customer support staff (For Mobile App _ Bloomer)

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Nơi làm việc:

Hồ Chí Minh 

Ngành:

Dịch vụ khách hàng

Lương:

Thương lượng Thương lượng
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Hình thức làm việc:

Toàn thời gian

ID công việc:

25108

Ngày hết hạn:

31/07/2017
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Mô tả công việc:

Bloomer is a new and exciting social entertainment mobile application startup with big ambitions; and more importantly, we are fully financed by Glass Egg.
Bloomer lets users share and discover photos of the themes they love in a unique new way. Through giving and receiving flowers, Bloomer creates a fun social experience to connect with new people and be noticed!

Yêu cầu công việc:

· Deal directly with users either by telephone, mail, chat or face to face
· Respond promptly to user inquiries
· Handle and resolve user complaints
· Obtain and evaluate all relevant information to handle product and service inquiries
· Manage users’ accounts
· Follow up, keep records of user interactions and transactions
· Record details of inquiries, comments and complaints and actions taken
· Provide feedback on the efficiency of the customer service process
· Organize the issues; send report to Production team about technical issues.
· Monitor the content generated by users
· Filter improper content

Requirements:
· General education degree or equivalent
· Flexible time for contacting winners and updating to manager
· Ability to Handle Surprises and improvise with the situation while calling up the winners
· Communication in English – both verbal and written form
· Knowledge of customer service principles and practices
· Knowledge of administrative procedures
Key Competencies:
· Interpersonal skills
· Communication skills - verbal and written
· Listening skills
· Problem analysis and problem-solving skills
· High attention to detail and accuracy
· Time management
· User service orientation
· Adaptability
· Stress tolerance
 

Quyền lợi:

- 13 th month salary
- 12 annual leaves
- Company trip, Year End party

Thông tin công ty



GlassEgg Digital Media
17th Floor – REE Tower – 9 Doan Van Bo St., Ward 12, Dist. 4, HCMC, Hồ Chí Minh
Điện thoại: 0839431380

http://www.glassegg.com
Hồ sơ công ty