Reservation Executive


Nơi làm việc:

Hà Nội 


Du lịch


8000000-12000000 / tháng

Hình thức làm việc:

Toàn thời gian

ID công việc:


Ngày hết hạn:


Mô tả công việc:

• Interact with customers via phone, emails, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and redirect to the Reservation Manager.
• Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources
• Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
• Answer customers’ email when they have questions or inquiry

Yêu cầu công việc:

• University Graduate with international experience being an advantage
• Excellent English listening and speaking skills are essential; and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient MS Office
• Excellent time management and organizational skills with the ability to priorities and multitask to operate within a fast-changing environment
• Possess strong work ethic, self-motivated, punctual and reliable
• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours
• High sense of teamwork and adaptability
• Good eyes for details
• Knowledge and experience of customer service highly preferred

Quyền lợi:

• Global working environment and work with oversea team (Australia, USA team)
• Wage Pay (8,000,000VND – 12,000,000VND/month), Incentive Pay (details will be discussed in the interview)
• Yearly bonus
• Regular training
• Business trip to Australia and New Zealand and other countries
• Work-cover insurance
• 02 company trips/year
• Health care every year

Thông tin công ty

Far East Vacation
Floor 8, Hapulico Center Building, 85 Vu Trong Phung St., Thanh Xuan Dist., Hanoi, Vietnam, Hà Nội
Điện thoại: +84 24 3555-3903
Hồ sơ công ty