[HN] Customer service officer


Nơi làm việc:

Hà Nội 


Biên-phiên dịch, Giáo dục - Đào tạo, Tư vấn


5-10.000.000 / tháng

Hình thức làm việc:

Toàn thời gian

ID công việc:


Ngày hết hạn:


Mô tả công việc:

Antoree.com is a supportive community of English learners and tutors. At Antoree, we believe that technology will make education better, connect everyone around the globe and help each other to learn and grow. We are looking for a Customer Service Officer who is desired to build their career in customer service management and development filed. We seek individuals who love to work in a startup environment, have a passion for working and want to build the best products for our users. We offer highly competitive rates of pay, attractive benefit package and a great opportunity to work for an internationally recognized and respected company.

Job Description:

  • Provide feedback on the efficiency of the customer service process
  • Co-ordinate with both teachers and learners to assure the service and course quality
  • Follow up on customer interactions, Respond promptly to customer inquiries, handle and resolve customer complaints
  • Communicate and coordinate with internal departments
  • Prepare and distribute customer activities reports

Yêu cầu công việc:

  • Interpersonal skills
  • Problem analysis and problem-solving skills
  • Customer service orientation
  • Adaptability
  • Stress tolerance
  • Good English and Vietnamese communication skills - verbal and written

Quyền lợi:

  • Informal working style, startup culture with flexible work hours, fun outside the office with the team
  • Endless snacks and coffee at the office
  • Opportunities to learn from talents teammates and leaders
  • Enjoying policies regulated by the Government including public holidays, social insurance, health insurance
  • Salary: fixed salary + bonus in accordance with performance

Thông tin công ty

Antoree International Pte. Ltd.
Tầng 9, tòa nhà số 68 Nguyễn Huệ, P. Bến Nghé, Quận 1, TP. HCM, Hà Nội
Điện thoại: (+84) 969 765 955

Hồ sơ công ty