Reservation Executive


Nơi làm việc:

Hà Nội 


Du lịch


8000000-12000000 / tháng

Hình thức làm việc:

Toàn thời gian

ID công việc:


Ngày hết hạn:


Mô tả công việc:

• Interact with customers via phone, emails, or VoIP applications to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and redirect to the Reservation Manager.
• Diagnose customer problems by asking probing questions and give out prime solutions using available information or resources
• Follow standard processes and procedures, ensuring smooth and error-free reservation process for passengers
• Develop and maintain a positive client relationship by providing routine follow-up customer service calls
• Develop constructive and cooperative working relationships with those on your team, as well as cross functionally
• Answer customers’ email when they have questions or inquiry

Yêu cầu công việc:

• University Graduate with international experience being an advantage
• Excellent English listening and speaking skills are essential; and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient MS Office
• Excellent time management and organizational skills with the ability to priorities and multitask to operate within a fast-changing environment
• Possess strong work ethic, self-motivated, punctual and reliable
• Due to the nature of the travel industry, able to attend to urgent customer requests outside of working hours
• High sense of teamwork and adaptability
• Good eyes for details
• Knowledge and experience of customer service highly preferred

Quyền lợi:

• Global working environment and work with oversea team (Australia, USA team)
• Wage Pay (8,000,000VND – 12,000,000VND/month), Incentive Pay (details will be discussed in the interview)
• Yearly bonus
• Regular training
• Business trip to Australia and New Zealand and other countries
• Work-cover insurance
• 02 company trips/year
• Health care every year

Thông tin công ty

Far East Vacation
Floor 8, Hapulico Center Building, 85 Vu Trong Phung St., Thanh Xuan Dist., Hanoi, Vietnam, Hà Nội
Hồ sơ công ty